Where do you ship from?

All of our items are shipped from Durham, NC, USA.

Do you ship internationally?

Yes, we do ship internationally.
  • Note that international shipping takes approximately 7-28 days depending on the destination. Covid also creates an additional need for timeframe flexibility.
  • International shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the buyer.
  • It is recommended that you leave Route Shipping Protection on during checkout due to the frequency of delivery issues for international packages with postal services.
    • Do note that claims must be filed within 60 days of the order and within 30 days of last tracking update!
  • NOTE: Recently we have stopped shipping to Russia due to challenges with getting our packages to people and issues with customs. However, you are welcome to make use of a proxy address and bounce your package off that address to get it to you in Russia.

Is there a tracking number for packages?

Yes, each package will have a tracking number that will automatically be emailed to you when we ship.
  • NOTE: We do not have any additional information about packages other than what you see with the tracking number that is sent to you.
  • International shipments
    • If you have Route Shipping Protection applied to the order, and it has been a 2-3 weeks since the tracking status last updated, file a lost package claim with Route: File A Claim
      • NOTE: You only have 30 days from last tracking status update to file a claim.
    • If you select DHL or FlavorCloud Express, you will be able to see all tracking updates.

When will my order ship?

Your order will be shipped within 3-4 business days. We operate Monday through Friday, except for holidays. Typically, orders are filled every day we operate and are shipped out the same day it has been packed.

My package was marked as delivered but I did not receive it, what should I do?

For people in the U.S. using USPS, sometimes, USPS will mark a package as delivered but will end up delivering the next day instead, or the package was misdelivered to a neighbor. We recommend that you contact USPS directly by going to Someone from the post office should then be able to look into the issue and contact you. Otherwise, you can also file a claim with Route for the missing package here:
Please wait at least 3-4 business days before contacting us.
NOTE: We do not have any additional information about packages other than what you see in the tracking information.

What should I do if I'm missing items or received the wrong items in my package?

Email us at [email protected] with your order number (starts with KB-), a picture of the packing slip, and a list of what's missing, and we'll get you'll sorted out.
Last modified 8mo ago